Returns & Exchanges Policy
Last updated March 15th, 2021
RETURNING PURCHASED GOODS & SERVICES
- Monetary refunds on Cash on Delivery (COD) purchases are not accepted. Orders can only be exchanged or returned as online store credit, which can be used for future purchases. Any future purchases will be subject to the same COD/shipping fees procedures if applicable.
- All Credit Card returns will be credited back as online store credits.
- Please note that shipping fees, COD fees, taxes and/or customs duties incurred will not be refunded. Value Added Tax (VAT) on the product, however, will be added into the online store credits.
- If an item you have ordered is unavailable, we will inform you by e-mail as soon as possible and, where payment has already been made, refunds will be credited back to the original payment card used for the transaction within 10 to 45 days depending on the issuing bank of the credit card.
- All returned items will only be provided online store credit, redeemable online only.
- These online store credits are valid for a period of 6 months, during which can be used at any time, only on orlandosports.ae.
- A fee of 15 AED is charged for returns and 30 AED for exchanges.
- For UAE orders above 500 AED the first return and exchange of each order is free of charge.
Orders can only be cancelled before they are collected for delivery and during office hours by emailing firstname.lastname@example.org.
Items can be exchanged within 10 days of the delivery date; a fee of 30 AED is charged for the exchange under the conditions mentioned in the additional information section below. Charges will also apply for further exchanges, including shipping fee and any other expenses related to the exchange.
RETURNS & EXCHANGES EXCLUSIONS
For hygiene purposes, the following items cannot be exchanged or refunded: wearable technology, nutrition products, swimwear, earplugs, goggles, swimming paddles/fins, sports bras, socks, gloves, shoelaces, insoles, bandages, hand wraps, towels, mats, and other similar items. Products that come in sealed packaging cannot be exchanged or refunded.
ORGANISING RETURNS & EXCHANGES
- To organize a return or exchange, please complete the following steps within 7 days of receiving your order.
- Email email@example.com and Quote your order number and list the items you wish to return. If you are looking to make an exchange, please also quote the product name and desired size.
- You will receive an email confirmation for each step of processing your return/exchange, including a new tracking number when the exchanged item(s) is/are shipped to the customer.
- Returned items must be received within 7 days. Any returns received after the mentioned period will not be processed and the goods will be returned to the customer, and the shipping cost will be charged to the customer.
- Any additional items returned that were not included in the approved list of returned items will be sent back to the customer and the shipping cost will be charged to the customer.
- All orders must be returned in one package.
- All items must be returned in their original packaging with all tags attached. Please ensure you include any belts and any designer packaging that may have been included. If in any case where the products have not been returned in their original state, used, etc. then the customer will have to pay for the shipping charges for the return. The customer will not be allowed to choose their means of shipping the products, it will be returned through the shipping company/companies we work with only.
- All items are quality checked before dispatching, however, if you receive a damaged or faulty item then please contact us within 48 hours of receiving.
- Our Customer Care team will email you to confirm that your return item(s) has been received and will process the exchange/store credit.
- Returns, exchange and refunds of products purchased online can only be done through the process mentioned above. We are unable to accept returns, exchange and refunds of online purchases at any of our stores.
Should you wish to repeatedly exchange items, the return shipping charge will be deducted from your refund.
If you have any further queries, do get in touch with us!
ORLANDOSPORTS SPORTS LLC RIGHTS
Please note, ORLANDOSPORTS SPORTS LLC reserves the right to refuse refunds and/or exchanges on items that are considered to be unfit for resale.
Returns made outside of the 7-day timeframe will not be accepted and sent back to the customer and the shipping cost will be charged to the customer.